Guardian ( Trinidad and Tobago )
11 October 2023 ( Page 8 )
Bmobile working to rectify network issues
ANDREA PEREZ-SOBERS
SENIOR REPORTER ANDREA.PEREZ-SOBERS @GUARDIAN.CO.TT
Some Bmobile customers are still experiencing intermittent interruptions
to their phone service after the company experienced network issues.
In an advisory on Monday evening, Bmobile said it was aware of an issue
affecting some services and a team was working to rectify the issue.
Several customers took to social media to express their dissatisfaction
after experiencing problems connecting to people on the Digicel network.
One Facebook user wrote: “Waste of time, yes.
More than three hours now the network is down.”
Another said: “I hope this issue is rectified soon as not being able to
connect with loved ones on the other network for a long period is nerveracking.”
In a second advisory yesterday, the company said: “We are experiencing a
technical issue that will impact on your ability to access b-online and
make payments at our dealer locations. Our IT team is working diligently
to rectify the issue in the shortest possible time.
“To ensure this issue does not negatively impact your connectivity, we
have temporarily suspended disconnections until all systems are back
online.”
Bmobile advised customers that if they made a payment to their account
and had been disconnected before this notice, they should send an email
with the account holder’s name, account number, and a snapshot of the
payment receipt to bmobilepayment@ tstt.co.tt, or call 824-TSTT.
Customers can still make payments via SurePay, Bank transfer, Western
Union, and NLCB—VIA.
Up until late yesterday, the Bmobile IT team was still feverishly working to
rectify both issues.